"I received the download within 24 hours and was able to install Word and Outlook on my MacBook Air after moderate confusion (I am not a "tech person" by inclination or interest and was installing it on a new-generation laptop with architecture different from my previous one, so that might have contributed to my inefficiency, but in any case I was able to complete the installation and the program works fine).
As to the more primary question of SoftwareKeep.com's service, it was ideal. I would buy from this company again in a heartbeat."