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2020-03-21
1/5
Out of Business?!?!?!?
"It was stressful booking our vacation as the support line could not offer any details beyond what was listed on the site. We simply wanted to know if the seats for the flight were upgrade-able after purchase. Then BOOM! On March 21st, 3 weeks later, we get an email saying our trip was cancelled due to Coronavirus. Oh, and don't bother trying to call them because they closed call centers on March 17th. Very suspicious. The website said all international trips prior to June 30th were being cancelled, when our trip was October 10th. The resort confirmed our reservation was cancelled. The airline said our tickets were still being held, but that I would have to contact BookIt to see if BookIt paid the airline yet else they could be cancelled. I told American Airlines that the BookIt number has been disconnected and American Airlines said I was just going to have to wait and they would address BookIt "concerns" at some point in the future. Did I just pay BookIt $3k for a 7 night, 8 day stay-cation?!?!? What BookIt claims is due to the Coronavirus seems more likely to be a ponzi scheme that folded when the travel industry hit rough times. BookIt somewhere else!!!!!!!!"
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