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2015-03-12
1/5
"I just shipped two boxes of dishes from Massachusetts to California. I put $250 of insurance on each box. One was delivered two days ago, with some breakage. I decided to track the other one and found that there was serious breakage, the broken dishes were discarded and the rest of the dishes were being shipped back to the staples store from which they were shipped. Had I not checked online tracking I would not have even known this. I called ups who said I needed to talk to staples. A lovely representative from staples looked into this and said that ups had already opened a claim and denied it because the dishes were wrap1ed in small rather than large bubble wrap! No one at staples had eve heard about this. The remaining dishes were repacked by ups and are back en route to staples. When I pick them up I will bring them over to fedex to reship. Ups is a bad company!"
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