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2016-09-19
5/5
Great Customer Service
"Very satisfied with my recent purchase from PensRUs. Order came in a timely fashion, the product looks great and customer service went above and beyond working with me to get my design looking perfect. I really appreciated their input and expertise. Thank you!!"
2015-06-18
1/5
"This company sent me expired cat food. Nine expired cans and one can that was so dented it can't even be opened. Not happy with the lack of customer service. I called their phone number and the customer service rep who answered the phone was rude and very unprofessional. The first time I called they hung up on me. The second time I had to keep saying "hello?" because no one spoke to me for a full minute after they answered. They are sending me out a new case of 12 cans to replace the expired ones but the customer service rep was so rude about it. Not ordering with them ever again.
Please do not waste your time with this company and just order from Chewy.com instead, they are fantastic."
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2015-01-07
5/5
"Chewy.com has the BEST customer service I have ever received from any company. They communicate with their customers quickly and effectively, have an excellent no hassle return policy and really do care about you and your furry family members. I have already recommended them to several family members and friends and will certainly continue to do so. I will be a life long customer of Chewy.com. (They send out hand written Christmas cards too! WOW!)"
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