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2022-02-09
1/5
Read this before you order!
"I ordered magnets from Overnight Prints, a Farheap Company. I paid extra to have them overnighted (as the name would suggest) for a work function. They didn't arrive. At all. I called and the rep I spoke with told me they had issues with the printing machine the week before. However, I could no longer use the magnets for the work event since they were late/not there, so I canceled my order. The rep told me I couldn't and they would not refund me. She also told me I couldn't speak with anyone in production, a supervisor, or anyone else. I don't know how Bob W. (other reviewer) got his refund! Sounds like he was relentless.
As was I. I called corporate - disconnected. I used my contacts to get the direct lines to their C-suite. Disconnected. I managed to get a former employee on the phone, but that didn't help. I messaged Brenda Heap and Brett Heap on LinkedIn. Nothing. I emailed Brett directly at 2 email addresses: Farheap bounced and no response to the other. I finally got another rep on the phone and she reiterated what the first told me. So, I paid for a product to be delivered on a specific date and I did not receive what I paid for, nor were they providing a refund.
I reported them to BBB (along with many others, I discovered) and finally just filed a claim with my bank - they will pursue the refund (and since I got a shipping notice right after I spoke with the rep, we will be declining delivery/returning to sender). Big Boi BofA coming at ya, Farheap! That $50 magnet order isn't going to pay your fines. And on principle (because the $50 isn't the issue) and the fact that you made me look incompetent with my client, I'm posting this review everywhere: Facebook, Google, Craigslist, GlassDoor, on the bulletin board at the Starbucks around the corner."
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2019-12-31
5/5
My husband loved his gift
"My husband is hard-core analog and for an upcoming trip wanted to be able to shoot both black and white and color film for his medium for Mamiya without having to expand a full roll each time. He found a great film back for his camera so I went ahead and got it for his Christmas gift and he loved it. It was in beautiful condition and a great deal. Thank you!"
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