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2016-11-29
1/5
Not in Control
"Purchase a Free Standing Range online for delivery and set-up. Used my debit card for the transaction. The very next day I had to cancel the order due to unforeseen need for the money. I attempted cancel on-line but their system directed me to call an 800 number to complete the cancellation. Called number and was told the order too cancel was sent to their delivery department and will be cancelled. I was also told my monies would be returned 7 to 10 business days from cancellation date.
Not accepting this I called corporate customer service. The gentleman there looked at the transaction and said the monies would be returned in 24 hours. Well it has been 3 working days since my cancellation and the money has not been returned. Called Sears Corporate again and the lady told me because the delivery department cancelled the order it will take 7 to 10 business days.... I asked if that could be changed because I need the money and she said no one has control over the computer to change it. Moral of the story is to never use a Debit card and they have lost a customer of 47 years. I will not buy another item from Sears and will tell this problem to whomever will listen!"
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