DavidLiao

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Merchant Member

WebstaurantStore

Updated on: 2017-11-29

1/5

Worse online order experience

"I've ordered a item from this vendor and received a defective item. At first, they are telling they will take care of issues and requested for many photos to show defective. Then, they started to ask so many questions and back-and forth emails was exhausting. After all, they will use whatever reason to reject your return and give you no other option. Their excuse for me was since I used the item (I had to use it to know it's an defective product, obviously !!) its not returnable since I used it. how da heck will I ever know the items is defective ?? Anyway, with no choices, I had to put a dispute on this charge with credit card company. Luckily, my credit card co was able to absorb this charge and give credit back to me. Again, my worse on-line shopping experience."

Webstaurant Store from WebstaurantStore has responded

Posted Nov-30-2017

Hello David, I'm sorry this item did not work for your specific need. Since we are an online wholesaler, we do rely on email and pictures to confirm what items are received in order to resolve the issue. The item that you purchased was not a generic replacement part, but rather a specific replacement part for a few models we sell on our site. We do list the compatible models on our site and if you have any questions about any of our items, or their compatibility, please feel free to use our live chat or email us at help@webstaurantstore.com.

Reviewer Since Nov 2017

1 review(s)

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