- STORE REVIEWS
- PRODUCT REVIEWS
2019-08-28
1/5
Customer Dis-Service
"I was a customer for more than 15-years. Now, my status is former customer.
I ordered a purse for my wife. There was a sale plus an additional 30% off promotion. I proceeded to purchase the item ($149.00 before 30% discount). My order and payment were confirmed and I had no reason to believe that there was any problem(s).
The following evening, I unexpectedly received an email message stating that the item that I purchased (and for which I paid) is not available and will not be shipped.
The cancellation email message included a code for a one-time $10.00 credit as gesture of goodwill (?).
Begrudgingly, I went through the purchase process again with my wife. There was a sales promotion but it was 25% (not 30% as the original purchase). My wife selected a replacement.
While checking out, I learned that the 25% discount would not be valid for the replacement product. It did apply to another product purchased in the order. So, I did not get the 30% off or the 25% off of the replacement product.
Next, I tried to apply the $10 the "one-time use code for $10 off your next purchase". I entered the code and received a message stating that the code could not be used. I tried again and the system would not accept the $10 one-time use code off my next purchase.
I paid for the purchase because my wife needed the product and I promised to make the purchase. If it were solely my decision, the purchase would not be made.
I have 2 ebag products that require repair under the lifetime guarantee provision. Based on my recent experience and wasted time that I will never get back ....... I am not optimistic."
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