- STORE REVIEWS
- PRODUCT REVIEWS
2008-11-10
1/5
"BEWARE – Terrible customer service! If you have time on your hands and like the runaround game then this place is for you..
I purchased a membership with them based on other reviews and other customer experiences that I found on other websites. It mainly boiled down to their location. They are based and ship games from KY. Me being a fellow Kentuckian I thought the transit times and turnaround would be shorter than other rental companies. True that is if they ever ship a title!
The first month 6-9-08 was OK. 2 day turnarounds and 6 month old games started coming. Next month was much slower. I gave it another month to see if it would get better. Nope, it got worse. 1 game in the month of October with a 3 out game plan and 40 games N-Queue!! So I called Customer Service & asked why it’s been a month since a game was last shipped. They basically refused to give me a real answer. They use a ploy to extend your membership 10 days and if a game does not ship they will re-extend it 10 more.
This is really to stop you from getting your credit card company involved. If they ship even 1 title during an extension it makes it harder for the credit card company to get your money back. Read their terms of service. In other words it states: They are not to be held responsible for shipping time or interrupted service.
If you fall victim to this, get out before they give you an extension and send you that 1 game for the month. Call your credit card company and get you membership refunded."
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Merchant Member
2007-07-11
1/5
"I just wanted to vent a little on my experience with this company. I placed an order for 2 items on 5-15-07 and received them a few days later. 1 item was what I order the other was not..I contacted them by phone and could hardly get anywhere with them because they seemed to have trouble understanding me. I told them 1 item they shipped me was for a different make vehicle and they said : return the item by UPS and we will go ahead and send you the correct one. I asked about the return shipping fee, they said just send us the receipt to ****@**** and we will credit your card for the return shipping. I thought great! But later find out it would not be so easy.
So I sent in the item by UPS ground with signature required and wrote down the RMA # on the box. I emailed the receipt to them and never heard back.. 2 weeks go by and I contacted the company about my order and they said the replacement item was not available? WTF.. I later find out they charged my card for the replacement, so I called them again and they finally refunded my replacement charge. I asked what about the original charge? They said they would look into it and get back with me. 2 more weeks role around and I see they finally did refund the original amount back to my card but not the return shipping.
I sent several emails to them about the return shipping refund and they finally replied :
Hello
The return shipping has been denied. This part was ordered wrong.
I called them to ask why and they said there was nothing they could do about it and they hear what I am saying.. What a joke they pulled on me :( I told them I did not order the wrong part because the is a section where you fill in your vehicles make and model and they still insisted there was nothing they could do. That it was the shipping Dept that made the decision. I asked for their phone number and they said there is no direct number for them. I then just hung up and contacted my credit card company and they understood what had happened and reversed the charge on my original purchase. Yea, Go American Express :)
It may not seem like a big deal but what I did not mention was the item I had to return was big and heavy so it was not cheap to send back."
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2006-07-05
1/5
"Buyers Beware !
This place hides its reviews. I placed an order and have had no response from them in 8 days after placing the order. Read their real reviews here :
http://www.langleystudios.com/newsdesk_reviews_article.php?newsPath=10&newsdesk_id=7"
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