"I placed a order for ~$1,000 in product from Rack Attack online because its delivery time was showing an earlier date than Amazon, and I assumed this was because it was being ordered direct. Turns out, the estimated date was off and would not arrive before I would be moving from the delivery address. I sent an email that was responded to within a day, but was told there was nothing that the person could do and there was never a follow up. The 888 number on the website refers you to use a non-existent chat on the website or email. Basically, no one can help you with an online order."