- STORE REVIEWS
- PRODUCT REVIEWS
2019-03-21
2/5
Used to love it...
"Amazon (fulfillment) is shirking responsibility for a defective product !!!
I was charged a $70 'restocking fee' for returning a DEFECTIVE $350 Bose headphones.
Used the noise cancelling headphones in wireless mode and it was OK;
5 months later, on a plane, wanted to connect 'wired' and found out that it is defective: intermittent connection with lots of noise.
Since it was 'fulfilled' by Amazon and they have all the customer service responsibilities, I contacted them and made the case that they have responsibility for defective items beyond the 'return window' and finally after many arguments they issued a return-label WITHOUT mentioning that there will be a $70 restocking fee.
I contacted Amazon back, and their response was:
"Beware of online purchases... and inspect EVERY single function of the device within the return window"
SERIOUSLY ?????????????????????????????
Who has the time to get familiarized, and test ALL the functions of electronics?
I used to like the convenience but this experience is a game changer.
So to quote Amazon:
"Beware of online purchases" and the shady practices and rules of this outfit..."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
2019-03-19
1/5
OneCall sold me a $350-Lemon; they and Amazon-fulfillment shirk responsibility
"I was charged a $70 'restocking fee' for returning a DEFECTIVE $350 lemon.
Used it on wireless and it was OK;
5 months later, on a plane, wanted to connect 'wired' and found out that it is defective: intermittent with noise.
Since it was 'fulfilled' by Amazon, I contacted them and made the case that they have responsibility for defective items beyond the 'return window' and they issued a return-label without mentioning that there will be a $70 deduction.
I contacted Amazon back, and their response was: "beware of online purchases, and inspect EVERY single function of the device within the return window"
Seriously ?????????------- (nobody has the time to get familiarized, and test ALL the functions of today's devices)
I contacted OneCall, and they said they have almost no connection to the sale (are they a front label for Amazon???) and refused to take any responsibility despite the fact that, nominally, they are on my bill of sale...
So beware of the shady practices and rules of these outfits"
