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2013-06-14
1/5
"Wish I could post picture of what I ordered vs. what was sent via the local florist. Suffice to say they swapped out lilies for what looks for all the world like azalea blooms, and eucalyptus for leatherleaf fern (the cheapest green filler). They did get the 6 roses right. When I talked to customer service (outsourced, knew NOTHING about flowers), they thought their job was to CONVINCE me that I was wrong. And here I had helpfully provided pictures of both arrangements: catalog vs reality. Won't ever order from them again. Five years ago 1-800-Flowers delivered to the wrong address and refused to redeliver. . .haven't used them since."
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2010-01-06
1/5
"This is one customer who won't be back. READ THEIR RETURN POLICY CAREFULLY BEFORE PLACING AN ORDER. I ordered an electric blanket for a Christmas gift on November 21st. It arrived (after an email prompt) on December 8th. Two days after Christmas, we tried the blanket and it was defective. I would have been more than happy to return the blanket and order a new one, but that was not an option. Comfort House directed me to the manufacturer, who offered to send a new control, but I declined. If the problem was NOT the control, the blanket would still be non-operational and need to be returned. I spent $8.50 to return the blanket via UPS. Today I received an email confirming that my account has been credited LESS a 15% restocking fee. So, here is a recap of a sterling transaction from start to finish: Original order: Blanket = $89. Comfort House charged $9.95 to ship and added tax of $6.93 (which taxed not only the merchandise but shipping as well)for a grand total of $105.88. I spent $8.50 to send the blanket back, and have received a credit of $75.65. Translation: I spent $38.73 for nothing. Also, please note that I was charged a "restocking fee." This means someone else will be sent this defective blanket.
Comfort House washes their hands of you once an order has been placed. I did NOTHING wrong and have been made to feel as if I were asking for something unreasonable. Their Customer Service is intractable. Good luck to them. Next stop BBB."
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