"Scam company! I didn't received my order more then a month, they didn't send my order at all, they don't answer on the live chat or on the open tickets and they didn't refund."
Dear Iris-DarkoAbra We are so sorry to hear that. After we checked your order 43064073, we found your order has been split into 2 orders. One is canceled due to out of stock . The other has been delivered on Feb 1 , 2018 by Expedited Shipping Service. If you didn't receive your parcel ,could you please make a communication with the courier(DHL) .It maybe helpful.If you still can not find the package,please do not hesitate to contact us. We will provide you a reasonable solution.Please don’t worry. You can contact us via email(service@yoins.com), the chat line( https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1)or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday. Looking forward to your kind reply. Best regards, Olivia
"My account is suspended, I contacted Aliexpress few times but they didn't solve anything. I can't open dispute and purchase protection is running out for few of my orders. And I'm waiting more than 2 mounts for the orders even delivery for my country is 17 to 25 days. They are scamming people. When they notice that you didn't receive your order and that purchase protection is running out they will block your account just so they don't need to make the refund. And they will also block possibility to add a reviews, so all the reviews under the products are filtered and scam also. AVOID!"
Yoins from Yoins has responded
Posted Feb-23-2018We are so sorry to hear that. After we checked your order 43064073, we found your order has been split into 2 orders. One is canceled due to out of stock . The other has been delivered on Feb 1 , 2018 by Expedited Shipping Service.
If you didn't receive your parcel ,could you please make a communication with the courier(DHL) .It maybe helpful.If you still can not find the package,please do not hesitate to contact us. We will provide you a reasonable solution.Please don’t worry.
You can contact us via email(service@yoins.com), the chat line(
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind reply.
Best regards,
Olivia