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2006-01-05
1/5
"!! Personal alert system !! Buyers beware !!
I intended to buy a personal alert system, which dials user-preset phone numbers (eg. a relative) in case of emergency when a remote control pendant is activated. X10 has two models of these automatic dialers on their website - PA5800 is one I described above ("_UN_monitored" model), and PA9200 which has only one preset and unchangeable phone number to call a monitoring company ("monitored" model). I notice the price of both models are the same, $49.99. I ordered PA5800 the "_UN_monitored" model because I don't want to pay monthly fee for a monitoring service. I was quite sure I did not order the other model, and I was stupid enough not to check the order sent by X10 to my email (which actually said I ordered PA9200).
They sent me the PA9200 "monitored" model, with an application form for the monitoring company. There is an interesting note on the invoice: "Please note: the model numbers of some of the items you received might not match the model numbers of the items you ordered. Please be assured that the items shipped to you are equal to or better in function than the items you ordered"
These people try to scam you right from the beginning!!
They deliberately make the two models the same price. They deliberately switch the model number so that whether you are ordering the "unmonitored" or the "monitored" model, you always get the "monitored" model, counting on people not reading the order thoroughly.
Even if you argue you did _NOT_ order the other model, they will blame you on pressing the wrong buttons! Remember you never see the final order sheet until your credit card billing has been approved.
This is their way to advertise for the ORCA monitoring company, Seattle, WA, for free. The machine is only set to dial their phone number and no other ones, and you cannot change it!
After reading some of the negative reviews, I am not even bothered sending the stuff back for refund - I don't want to waste my time or get vouchers to buy more useless scam stuff from this company. Consider this a good lesson!"
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