- STORE REVIEWS
- PRODUCT REVIEWS
2010-04-27
1/5
"I placed an order for a high end motherboard with ewiz. My order was processed and shipped fast. Placed on a Monday and received on Friday using UPS ground. Unfortunately Ewiz overlooked adding any kind of protection "popcorn,airbags" to the shipment and the motherboard was destroyed in shipment.
I Called Ewiz, spoke with Kellen and informed her of the damage to the motherboard due to improper packaging. I asked for a refund because I did not want to take the chance that another mobo would be shipped in the same manner.
That evening I receive a call from UPS stating that they were sorry for the damage to the motherboard and would be out to pick it up on a damage call tag.
I called Ewiz the next business day and asked them why ups would be picking up the motherboard on a damage call tag. When they were the ones who improperly shipped the motherboard. (Ewiz was trying to pawn the damage off on UPS when they were clearly at fault for not packaging the motherboard properly.) I was not given an answer from Ewiz as to why they were doing this.
I had to call Ewiz several times to get my refund status. Never was I contaced by Ewiz to notify me of the status. I was finally refunded after I had waited past the entire 10 business day period and called. It took almost an entire month for the refund.
Needless to say I am completely unsatisfied with my Ewiz shopping experience."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2010-04-27
5/5
"Placed an order on a Thursday afternoon and the order was shipped by early Friday morning, Arrived on Saturday using the USPS shipping option.
Order was as I had placed it. Will do business with them again A++"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2008-04-10
3/5
"I Placed a order for a external HDD enclosure on 7 April. Enclosure arrived DOA.
I called ZZF and told them that the enclosure was DOA. Their response was "sorry" that I would have to pay for return shipping for an RMA and a 15% restocking fee if I wanted my money back.
EDIT:
I was contacted on 15 April from ZZF after they read about my issue here on Reseller Ratings. They will be sending me another enclosure free of charge."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2007-04-30
1/5
"Placed an order for a 2407FPW over the phone. Right from the start I knew I had made a mistake. Monitor arrived and had banding issues, horrible color reproduction and input lag.
Called Dell to attempt a return. Was put on hold for hours on end and disconnected more times than I can recall. After 8 days I finally was lucky enough to get an english speaking rep and process my return.
I will NEVER do business with Dell again. Dont care if they send me a 100% off coupon....never again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2005-09-08
3/5
"Purchased a 2GB set of PC4000 off their website on Saturday morning. I used FedEx 2 day air.I Never recieved a tracking number and decided to call when the package never showed up on Wednesday. Was told by their customer service rep. that somehow they had not shiped out and it was an oversight on their part. CR told me they would ship it out overnight and they did. The package arrived the next day. I have been a loyal Mushkin customer for years and was slightly dissapointed in their "oversight". I do give them credit for sending out the package overnight as soon as they realized what had happened.
As far as the Memory goes, its advertised to run PC4000 or DDR250 @ 3-4-3-8 timings and it does. BUT it will not oc beyond 260 @ 3-4-4-8 or run 3-3-3-8 @ 250."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-01-05
5/5
"I e-mailed customer support and within 30 minutes I had a reply from a guy named John (on a Sunday afternoon no less)! He answerd all my questions, we even carried on an e-mail conversation untill early that night!!!
I placed my order late Sunday night and by Monday morning it was shipped!!!!!!
They may not carry as many products as some of those other larger online retailers. BUT their prices are extremely low!
I will definately be doing business with them in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-01-05
3/5
"High prices galore!!
If you have last minute PC needs. I guess your options are limited to CompUSA or a few other retailers. If you can wait then shop online."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
2004-01-05
2/5
"I purchased a Viewsonic 19" monitor from BB. I Took it back the same day, it did not work! Refund was not a hassle.
While I was in the store I saw a salesman giving his pitch to some guy about how great a generic 15" LCD was (when I knew it is a low end LCD). I wanted to tell him but figured it was not my place to do so.
I Also had to wait about 15 minutes to finally get someone to help me."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
2004-01-05
4/5
"I Purchased a NEC 19" monitor and Logitech MX duo from them. Prices are a little high but I am willing to pay extra to have a local seller (for monitors).
1st viewsonic monitor I bought from them was defective, so I recieved a credit (without any hassle) and upgraded to the NEC.
A week after I picked the monitor up Carlos called and informed me that it had arrived !?"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Merchant Member
2003-12-31
5/5
"Newegg delivers again. Their prices are always competitive and their customer support is top notch."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2003-11-15
5/5
"Great shipping and great customer support. I only encountered a slight error when 1 item I had ordered was not in the box. A quick call and it was shipped the next day. I will consider them again for my pc cooling needs."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Favorite Stores
632 reviews
10463 reviews
80 reviews
376 reviews
1439 reviews
