- STORE REVIEWS
- PRODUCT REVIEWS
2019-07-18
1/5
I wish no stars was an option-safe yourself the headache from their incompetence
"I ordered about $350 worth of flowers to be planted in my garden, and also ordered from one of their competitors. The competitor delivered my items with in two days. Dutch gardens took three weeks to deliver what I ordered. Once received, nothing at all looked like what I was showed online. I was extremely disappointed and called to say I wanted to send everything back. They told me it was fine, just send it back. I did that on May 11th. A month later, I noticed I still had not been refunded. I called and asked about it and was told "they are so busy, it can take over a month to be refunded." That in itself is ridiculous. A little over another month went by and on July 18th, I called because I still didn't see the credit. The woman I spoke to was nice and put me on hold. She came back and told me, "we received your return, but you didn't say that you wanted a refund...." WTF???? Apparently they are the only online business where when you send something back, it is NOT implied you don't want it and would like a refund. I would NEVER order from them again, and suggest you find am alternative."
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