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2023-10-10
1/5
Terrible company
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KingSize
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Keith Whitmire
2 reviews
US
Rated 1 out of 5 stars
They are now the worst company
I used to like King Size and use it for all my clothes. They are now a terrible company that seems to try and trick and scam their customers to take your money. Last 2 orders I have made they shipped the wrong size and make it a hassle to return and just get your money back. Most recently, I put in an order 1 month before a vacation for some new clothes. I really just wanted a jacket, but since they already had a ridiculously high $24 shipping charges, I added a few tshirts to my order as well. 2 weeks later, the package arrived and the jacket sent was the wrong size, but has a sticker on the bag with the size ordered. I had to call in to try and get the correct size sent as their website only allowed a return. The agent said it wasn't possible for them to just send a replacement and that he would refund only the item cost and I would have to reorder. I said this wasn't acceptable as I would again have to pay the ridiculous shipping charge to reorder, so why should I pay for their mistake? He said he couldn't refund shipping charge because I received other items that were correct. I stated it wasn't acceptable and I would be filing a PayPal claim as that was payment method used. Then he suddenly was able to reorder it and send me a replacement item with no additional shipping. It took 5 more days to get a shipping notification. But when you check the tracking number it just says Label Printed, Awaiting carrier pickup. It has been this way for a week. My vacation is now a couple days away and I no longer want the jacket since I won't get it in time. They say it can't be cancelled because it already shipped according to their system. They say I now have to wait 20 more days and call them back to file a lost package claim. So basically, they will have my money for about 6 weeks without providing what I actually ordered and I had to ship their incorrectly sent item back. A lot of wasted time for nothing."
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