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Merchant Member

2/5
Phone Sold as Unlocked, Was Not Unlocked.
"I've ordered from newegg before and have always been pleased, unfortunately this phone was sold as unlocked and two different carriers confirmed it wasn't. I then had to order another phone elsewhere & had to wait longer to replace my personal cell phone. Return was easy and straightforward."
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NeweggCommunity from Newegg.com (USA) has responded
Posted Nov-14-2024

Hello Laura! We sincerely apologize to hear your overall experience with your phone order, and it looks like the phone was sold & shipped directly by the seller TekReplay. Fortunately, you returned the phone to the seller, and they refunded your full amount to your Affirm account without issue. If there's any way we can make it up to you, please don't hesitate in contacting our Support Team at 800-390-1119 or chats (
https://kb.newegg.com/contact-us). We hope you have a great day!