"I have used Shutterfly for over 5 years and never had an issue until now. I placed an order for a small photobook on April 6, and Shutterfly said I would get it by Monday the 17. Here we are monday and my order is still in production. Ive contacted them numerous times and they all don't know why it's taking so long. Im furious as I needed this book as a going away gift for someone I will never see again. Thanks for nothing, Shitterfly"