- STORE REVIEWS
- PRODUCT REVIEWS
2020-02-13
5/5
Had what I wanted
"Liked my previous Gel Keyano 25 shoe----went on line to order size 10,5 and they had it! Only thing I did not like was if did not pay for shipping(selected free shipping) proposed receipt date is 2/14---12 days for shipping????"
Updated on: 2018-11-22
1/5
Good service unless there is a problem with the email order
"I purchase very often from the Avenue for one of my children. Usually the orders arrive promptly and without issues. Unfortunately, this order did not and it was a frustrating and horrible experience. I ordered a quilted jacket and down coat. The package finally arrived with the jacket only. The bill/receipt enclosed was for the jacket and the coat. I called to tell them that although both items were on the bill the coat was not in the package, but the receipt/bill was for both items..
After a "hold" the customer service person told me it was not in stock and they gave me a credit (no credit or no notice of not in stock was enclosed). A long and frustrating experience, he told me he double checked and it was now in stock and they would send it but it would take 6-10 business days! I told him I had already waited , it was now cold, and to please send it express without charging the $17.95 for expedited shipping. Although it was their error in not notifying me previously, he refused to send it expedited. I finally told him to charge me for it even though it was not my "fault" and they did neither notify me nor send me a credit. No budging and for $17.95 I have written my first negative review of online shopping ever. A disgusting experience. I was in customer service for 4 years and would never treat a good customer that way. Shame on Avenue. If you have any problems do not expect satisfactory customer service."
Detailed Ratings
Likelihood of customers making future purchases
Overall product shipping and delivery process
Pricing of products and services
Overall customer service
