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2021-12-10
1/5
worst customer service ever
"bought a home warranty on my heating/ ac/ n hot water heater n paid 6 months in advance. heating element went out bge tech was suppose to be here at 5pm n did nocome till 810 pm was here for one n half hrs. did not have the parts n i had to wait for 2 n a half wks. n 2 techs came out n could not figure it out n why the original tech did not come back i really cant figure it out . new appt. was made n the original tech called n cancelled so now its been 1 n a half months n my heat bill is killing me running on a half of an element. called cust. service n carly is the most rude n unconcerned agent ive ever talked to n still i have not got heat n dont know wen i will. im a 70 yr. old vet with a 40 yr. old challened son and wen this is said n done i will be going to a different power co. n changeing my home warranty coverage as well. to leave an old vet with cancer n no heat has got to be a sin somewhere."
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