"Knowledgable, real people to answer your customer service questions. I bought the Sobella pillow to get some support with comfort. This is by far the best pillow I've ever used. After just three nights, my neck strain and headaches went away and I was sleeping more soundly. I'm mostly a back sleeper and the Sobella is perfect in every way. Firm support yet the ability to cradle your head. Not heavy or hot like memory foam. Doesn't bounce around either like cheap pillows that are over filled tend to do. The cotton cover us smooth and quiet. I will be taking this wherever I go! Thank you Sobelwestex!"