"I ordered my products and wait two weeks before I even receive a tracking number. Have been waiting on a response to my email to customer service from 4 days ago, still nothing. And I try to call the customer service number that doesn’t go through to anybody.
Very disappointed w my first online purchase from Yoins.
How do I get a refund?"
Dear Natasha-65986, We are sorry to hear that. Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level. We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat ( https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding. In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue.Please send email to complain@yoins.com.We will check that and respond you within 24 hours,please don't worry. Hope to hear from you. Best regards, Iris
Yoins from Yoins has responded
Posted Feb-10-2018We are sorry to hear that.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat (
https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue.Please send email to complain@yoins.com.We will check that and respond you within 24 hours,please don't worry.
Hope to hear from you.
Best regards,
Iris