- STORE REVIEWS
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2018-07-04
1/5
Stay well clear from this company
"I ordered a pair of Vans trainers that were showing available. After I paid via PayPal I was sent an email from Pro Direct informing me that the item was not in stock...i would have not ordered if this was stipulated when ordering.
I then called the customer services yo enquire about this and I was reassured that a new delivery had been received of such trainers and were in the stock room. I was told this would be dispatched in a couple of days.
A week later.. nothing arrived and I have not heard from them.
I have sent 2 emails requesting am explanation or a refund that have not been answered and also made several phone calls to their customer line that, after over 15 minutes waiting, have been disconnected saying they are too busy.
I had to contact PayPal to open a dispute and cancel the payment instead, and will definately be referring them to Trading Standards.
I bought my trainers elsewhere that where delivered the next day.
Stay clear from this company as they are a con!!! Worst customer service I have ever experienced and will lie to the customers to avoid refunding."
