- STORE REVIEWS
- PRODUCT REVIEWS
2019-05-24
1/5
Worst Expierence I Could Imagine
"I have never had a worse customer service experience. I ordered 500 folded business cards and paid extra to have them design my card so I wouldn't have to worry about size requirements, blurry images, etc. Loved the first design, but my first batch of cards did not have the design that I paid them extra to create, and the ink would strip along the fold (customer rep said they made the fold before the ink dried and it wasn't because of the black background, spoiler alert she was wrong). So I got a round of free business cards, the second batch had the background but the ink was still stripping. So then I paid another fee to have the design department re-edit my original business card. They ignored all of my notes and made a new business card entirely instead of editing the previous one. Paid another fee to have a LiveDesign conference so I can just get it done - and then they never made the appointment. After waiting on the line and being put on hold for an hour, I gave up, made the design myself, and placed the order. The only thing they knew how to do was give me a free replacement batch since what they gave me originally was garbage, I guess they have to do it a lot so it makes sense that was the one area they succeeded. Never again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
