"A DAY AT THE OFFICE AT DX:
nfo: Please wait for a site operator to respond.
info: You are now chatting with 'Sicily'
Sicily: Welcome to DealExtreme, nice to meet you !
Paul: hello
Paul: I have a defective led strip , I want my money back
Sicily: you rpelied us on 2014/10/13
Sicily: please wait for our reply within 3-5 working days.
Paul: no , that is what is told to me 3 times!!!!
Paul: info: Please wait for a site operator to respond. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: You are now chatting with 'Violet' Violet: Welcome to DealExtreme, nice to meet you ! Violet: Please hold on for a moment while I check on that for you. Paul: Hello Violet: hi Paul: Ok Violet: we will have our other ticket staff to take over your ticket,and reply you within 12 hours Violet: can you Paul: What if they don t respont? Violet: please contact us via the live chat,we will rush it for you Violet: it's 3 am here,can't reply you now Paul: Ok Violet: Thank you for your patience and precious time. Paul: I know Violet: Is there anything else I can do for you? Paul: No thans Violet: Good bye and have a great day :) Paul: No thank you
Paul: info: Please wait for a site operator to respond. You are now chatting with 'Fiona' Fiona: Welcome to DealExtreme, nice to meet you ! Paul: Hello Fiona Fiona: hi Paul: Can you help me , I want my money back and send back the items Fiona: Please hold on for a moment while I check on that for you. Paul: ok info: Your chat transcript will be sent to ****@**** at the end of your chat. Paul: Still there Paul: Hello? Fiona: which item did you not received Paul: Led strip is not OK, trying for months to get replacement. Want to send everything back and have the money back. Paul: See 220914: Paul: Violet: we will have our other ticket staff to take over your ticket,and reply you within 12 hours Paul: Never got any reply... :( Fiona: here is teh tarck infromation of your package Fiona: RC310262018NL:2014-08-05 18:50, The item has been delivered successfully Fiona: Delivered Fiona: RI020758877CN:2014-07-25 15:52, CAN, ??
Paul: - NL, ?? Fiona: Transit Paul: Please read the information: Paul: I did receive the items (finally), but the ledstrip is not ok.. Fiona: did you open a ticket Paul: Then I had to send pictures Paul: YES. Paul: Which i did send. Fiona: ok, then please wait our staff to reply you Paul: no i want my money back , I don't want to wait any longer, your organisation said to wait twelve hours ( 22-09-14). Paul: That is 10 days Fiona: sorry, it must be fixed on ticket Fiona: Thank you for your understanding. Paul: What does that mean fixed on ticket? Fiona: it need to solved by our ticket staff Paul: I want response today Paul: why have a customer service ? Paul: If you don't resolve the problem? Fiona: please wait our ticket staff to reply you Paul: When will they response? Fiona: after 1 week, because 10/1-10/8 is the national day of china Paul: ok, and if they don't respond on 13-10-14 I will have the money back? Fiona: you can put this on ticket
Paul: .....
Sicily: our reply time is depends on your reply tiime, our every reply is 3-5 working days after your reply
Paul: You didn't replay on any of the transcripts !
Paul: Oct 2, 2014 4:03:50 AM EST
Paul: Sep 22, 2014 3:42:23 PM EST
Sicily: sorry, i checked wrongly, i just told Aegean_liang to reply
Paul: Customer Service Response - Action Required (Ref # B6441213AC0B4EC19725729ECE73D642
Paul: Dear Customer, Sorry for any inconvenience caused. Please provide us the relevant information as below so that we solve the problem timely. 1) Please take some clear pictures of the item which can show us the sku number and barcode tagged on the received product so that we can check the products in our warehouse. 2) Please kindly highlight or advise the difference between the Item you received and the one you ordered. That will be much easy for us to understand the problem. The attachment is an example for your reference. Best regards, Aegean To reply, please visit the following link: https://cs.dx.com/Ticket/Reply/B6441213AC0B4EC19725729ECE73D642 PLEASE DO NOT REPLY TO THIS EMAIL. IT IS NOT MONITORED. 8/14/2014 5:41:18 AM
Paul: I DID SEND THE PICTURES!!!!
Paul: PLEASE TAKE ACTION!
Sicily: yes, sorry, i just checked wrongly, we didnt reply you soon, i just told ticket to reply personally
Paul: I want my money back, this is not a legal way of doing bussines!
Paul: I will inform local authorities!
Paul: Send new ledstrip or give money back!
Sicily: we have too many tickets to reply, so sorry for delay in reply, but we will refund your money
Paul: Ok, when can I expect the money?
Sicily: please wait our ticket reply, tomorrow , at latest they will give you further reply.
Paul: ok, I will wait another day....
Paul: thnx.
Sicily: Thank you for your patience and precious time.
Sicily: You are welcome.:)
Paul: Have a nice day :)"