"I tried to exchange some shoes and it was a total nightmare. With Zappo's it's easy with Amazon it's easy with any other place it's easy. This place has a horrible website and they were unable to issue me a return label online for some reason. I had no choice to call the customer service number and after 36 minutes on hold I got a hold of one if the Keystone Cops. Total dummy. It was not worth the $10.00 savings. How they train is horrible. Avoid this seller if possible."