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Merchant Member
Updated on: 2017-07-29
1/5
Another bad customer service experience
"I ordered a 2gig PIR1 Passive Infrared Motion Detector and received a TECH CRAFT SWH4024 40" High Walnut Audio Side-Rack
Upon contacting NewEgg customer service they refused to send me the correct item and said I would have to wait for incorrect item to be returned before a credit could be issued. I wasted over an hour chatting with their "customer service."
Meanwhile the incorrect item is a massive piece of furniture that NewEgg said could not be picked up until next week.
I had another bad experience with NewEgg's "customer service" 4 years ago, they basically did the same thing where they sent a defective product and said it would take upwards of two weeks to correct their mistake."
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2016-03-04
1/5
Same as the other sub part materials review
"I also ordered the Jasper Hardwood - Brushed Oak Collection
Plateau Gray / Oak / Builders / 6" and had issues with installation. The flooring sat in my house for several months before I started installing and both temperature and humidity were both constant. I contacted Build Direct as I started installing and reported that the boards were varying 1/8" width from one side to the other, they asked for humidity and moisture readings. I sent them both, plus additional information they requested. They stopped responding for several months, I wrote them again when I saw reviews that other people experienced the same issue. To their credit they did send out an inspector who verified there were significant differences in the width of the boards, both installed and from the stock I still had left in boxes.
That was almost a month ago and I have not heard back from Build Direct.
I can't speak to the other products, but I would not recommend purchasing jasper flooring.
https://www.builddirect.com/hardwood-flooring/-plateau-gray/productdisplay_6950_p1_10104191.aspx?bdpdp=new"
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