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Merchant Member
2019-12-04
5/5
Two Purchases Two Different Offices ONE IDENTICAL PRODUCT KEY & ONE IDENTICAL DOWNLOAD LINK
"I was thinking that this is too good to be true. I think I should have stopped at that point. Please tell me that something went wrong and that I will not have to fight for a refund. I just purchased Office Professional 2019 and Office Home and Business 2019 and I was given ONE identical license key and ONE identical download link with ONE identical download. This should not be possible for two Microsoft Office Products that have different software components. A refund is expected or a very good explanation. I hope that "Too good to be true" is not the scam that it appears to be and that Prime Software Global seizes this opportunity to make it "All right""
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Merchant Member
2012-03-12
5/5
"I recently returned an RMA to Newegg and by accident put a purchased Flash Drive with the RMA rather than the "free gift" that came with the product I was returning.
Initially Newegg warehouse workers indicated my RMA was incomplete and before a refund could be given I needed to contact Newegg Customer Care.
I met Conrad.C.Gutierrez for the first time and within no time at all I felt like we were old friends.
Not only did he resolve every single issue for me, but in doing so he called me 3 times and sent several emails. This kind of "customer care" is nearly extinct in most American Corporations which constantly talk about improving "customer care" but simply aren't able to because the motive behind the improvement isn't for the customer; it is a self-serving motive that is hoped will end in greater profits and improved Corporate image.
Conrad.C.Gutierrez, because he works for Newegg is going to go well beyond the typical meaning of "customer care" and he is going to provide, what I believe should replace the term altogether; a "Customer Connection".
Newegg is a rare Corporation in a society that has more and more depersonalized much of what we all do not want to lose. The majority of Corporations in our culture believe that a customer's value is something that the Corporation assigns to its customers, not realizing that the customer came to the Corporation with a priceless value.
I believe that there must be people at the higher levels of leadership within the Newegg Corporation, which understand this vital foundational truth and have built all of the Newegg "Customer Care" principles upon this foundation.
A company cannot "fake" genuine care. When a Newegg representative like Conrad.C.Gutierrez answers the phone, it is obvious within a matter of seconds that he is willing to place the need of others ahead of his own; not for the sake of a sale but because that is a character component that has become a part of who he is.
I suspect that Newegg has had something to do with this as 99.9% of my contact with Newegg representatives all have, to some degree, this character quality in common.
Thank you Conrad.C.Gutierrez, for bringing a bit of joy into my life. You created a "Customer Connection", and that is the "secret glue" of customer loyalty.
Newegg has every reason to be thankful you answered the phone when I called, if for no other reason that it prompted me to once again talk about the Corporation which as always recognized my value as a person, who happened to be a customer!
THANK YOU Conrad.C.Gutierrez!"
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