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2015-03-13
1/5
"The set up process is confusing and unclear. I started a non-guaranteed contest to try out the service for designing a website banner/header. The results were completely terrible and the number of results didn't even come close to what the website said I would get. I extended the contest and changed it to guaranteed (for payment to a designer) as it seemed to be the only way to get decent results. The website states that DesignCrowd will work with you if you still don't get results you want. The results were still really lacking - very few designers participated and the quality was bad. Customer service extended the contest again (3 weeks now) and reached out to designers. After another week, only a couple more designers submitted designs (better quality), but still not at all what I felt was promised by the site and the quality was still not what we were looking for. At this point, I asked for a refund. In the end, DesignCrowd only refunded me 60% of what I paid and I got 0 results. I agreed so I could move on and stop wasting my time with a low quality service that clearly doesn't respect their customers. Great waste of $85 and 3+ weeks. Time to hire a professional designer and move on.
If you use this service, be prepared to receive terrible results, pay for results you aren't satisfied with, or waste weeks and weeks trying to get what the service promises up front.
Really disappointed both in the service itself, but especially the terrible customer service. I WILL NEVER RECOMMEND THIS SERVICE TO ANYONE."
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