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Merchant Member
2012-12-27
5/5
"I have been having a good experience with them. So, I would recommend it.
But, somehow I can not help thinking that when I contacted the chat support they did not review my question before the chat session started so it turned out they had to ask me what was the issue. I found it little time consuming."
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4/5
"The shipping cost was very reasonable compare with other online stores also admired their customer service response time."
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2010-09-13
1/5
"I bought a product ASUS USB-BT21 USB 2.0 Mini Bluetooth Dongle Retail which was eligible for $8 mail in rebate. I filled and mailed out the form within timely manner.When the 8-10 week period passed. I called the rebate company for the rebate status. They repeatedly claimed the rebate was already received and processed but still waiting for approval from zipzoomfly. So I called and left a message also emailed to zipzoomfly. They did not contact me back. It's been over 21 weeks. I still have not received the rebate.
I suggest anyone who is having a similar problem of getting their rebate to file a complaint with the Federal Trade Commission, your state attorney general or the local Better Business Bureau.
Note.
-I wrote this complaint for a rebate claim purpose only which is zipzoomfly direct responsibility. The product I bought work fine.
-I've already filed a complaint with BBB on 09/16/00. it's been a slow process because most of the time zipzoomfly took quite long to response."
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