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Merchant Member
2025-03-23
3/5
first time order
"It took me a while to finalize my order because I was 5cents short of free shipping. I ended up buying another item I didn't really need. Applying the code, filling in the forms, looking for sizes, comparing goggle swim lens colors..time consuming. The next morning I realized I probably would need a size larger because of a recent shoulder surgery and I didn't want tight pressure on that shoulder so I called to change the size. I was unable to get a hold of anyone on the phone (they were all in a meeting) so 'chatted' with a man who told me he couldn't just change the size. He could only cancel the WHOLE order then have someone call me to reorder what I wanted. It all worked out. All the customer service people were helpful. It just took a lot of time to navigate through their system. I am awaiting the order now."
