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Merchant Member
2024-07-09
4/5
Ordered product took a while.. Complicated story
"First, the calls. Out of 3 calls made about this order, they were all extremely helpful, professionally friendly, and actually knew something about the in's and out's of CPAP equipment.. at other previous suppliers, this had not been the case for me in 10 years prior of dealing with other CPAP suppliers.. so, two thumbs up to CPAP.com! Next.. Shipping was complicated by wrong address delivery, delaying receipt of first order, but was well handled and finally arrived! In the meantime the CPAP.com customer army quickly processed a second shipment of the original ordered item.. with no fuss or problems. Next, the first shipment finally arrived a day after the execution of the 2nd order.. so was able to return the second shipping easily.. again, fantastic, straightforward, helpful instructions for the return - shipping covered!! Sad to say, the product wasn't able to work well for me, but the other products I had been shipped were working just fine. Am looking forward to the next phase, as we figure out what the "new best" mask looks like. Great Job to ALL!"
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CPAP.com from CPAP.com has responded
Posted Jul-12-2024