- STORE REVIEWS
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2003-01-24
5/5
"This is a great company. Lots of cool gadgets, GREAT prices when you join for free (you only see the LOW prices after you join, until then you see the retail price). I wanted to know if this deal was for real so I placed an order for 3-4 items. I was shocked. The order was handled professionaly, I received a UPS tracking number via email within 24 hours, and the products arrived a couple days later. Contrary to my expectations, they were QUALITY products! I would recommend FreeStoreClub to everyone.
-Scott"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2002-10-11
5/5
"I just need to chime in here and say that I have ordered from TCWO countless times and I'll never stop. The support is really cool but rarely needed, they ship fast with decent shipping prices, and their product prices are good too! I only buy elsewhere if they don't carry what I need."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2002-08-27
1/5
"Called to get a price on overnighting a product on Friday Aug. 23rd to be delivered Monday Aug. 26th. They said I had another 30-40 minutes before the order deadline. I called back in 2 minutes and placed the order, and made absolutely sure they were going to ship it Friday so I would get it Monday.
Did not receive the product Monday. Placed multiple phone calls and was given a tracking number that UPS could not find. Called back mid-afternoon to cancel the order and sent an email to follow it up.
Order was shipped 6:00pm anyway, and received today, Tuesday. Too late.
[Separate case:] A different order was placed Friday, Aug. 16th. Was told it would ship Monday Aug. 19th. Never received as of Aug. 27th and ExpressIt is not responding to my request for a tracking number. If my CC is billed the charges will be disputed - I don't think I'll have a problem there.
They have caused me to look foolish to two of my customers and they will not be receiving another order from me!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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