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2021-01-28
1/5
Ordered two items. Both arrived damage. On damaged before shipping
"Ordered two speakers. Both listed as mint open box. Both arrived damaged. One was only partially packaged so may have been damaged due to that. The second was packed fine but still damaged so this was damaged before shipping. Asked customer service and simply told to send them back. Why do the knowing ship bad products"
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2019-11-05
1/5
Received bad keys. Ask you to contact them but don't respond
"Bad key received. They ask that you contact them directly before disputing. Unfortunately they only seem to respond to reviews placed online and not the actual emails regarding problems. Will never purchase from again and would advise people to do the same."
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2019-05-24
1/5
Good luck ever receiving anything or even any communication
"You will never get anything more than an order confirmation. Almost a month has gone by and no communication at all, nothing has shipped, and the order still shows open. All of these items had an expected ship date long before now. Don't bother"
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2016-01-05
1/5
"Deliver when they want, if they want
Fedex must be very area dependent. I used to rely on Fedex for most of my shipping. In the last couple of years they have become the most unreliable of all shippers. Many times I find packages left on my door and not even a knock or door bell ring. Another I will get delivery notifications saying I wasn't there and I had been waiting for the package all day. No door tag will be there. And you would see the truck drive down the street and not even stop. So it seems that the drivers are short on time and just say you aren't home. Today I waited around and received a notification that I wasn't home. I checked outside and door tag was there. Not a knock. And today the driver was there in the morning as opposed to the middle of the afternoon as normal. Substitute driver? Maybe. I have been told that they may not have been able to find my place but doesn't everyone have GPS these days? Then when calling customer service they dismiss the issue and say you can pick it up. Thats great, I can drive 45 minutes to pick up something that you should have delivered to begin with. The advocate team calls the depot and tells me that a manager will call and not once have I ever received a call from a manager. Once from someone else who admitted that the manager was unavailable and they were told to contact me. Advocate team is supposed to follow up but even with all of those time only once has anyone ever followed up. Their system is broken but they refuse to fix the problems that make for a very poor experience. At this time USPS is much more reliable for shipping than Fedex has been in some time."
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Merchant Member
2016-01-04
5/5
"Newegg used to be such a great company. Now they continually push back shipping times to the point that a 3 day shipment will be taking over a week. It is not the shipper, it is newegg not processing the order until the following week even though rush processing is selected. Will not be ordering from the much any longer if I can avoid it. If you rely on receiving things based on your shipping options I would look elsewhere. Also, when you attempt to contact them to find out the issue, you are presented with an extremely long hold time. Currently 1 hour and 50 minutes.
Update -
After speaking with them we were able to work something out and I am very satisfied with how Newegg has come through. Hopefully the length of call times is just related to the holiday but when I actually got to speak with someone they took care of everything and went above and beyond
I would give them 5 stars for customer service but until they figure out the fact that it is impossible to reach someone I will have to subtract one star
Newegg did not ask me to modify this review. I felt that they deserved it after the way they handled the issues"
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Merchant Member
2016-01-04
1/5
"Don't bother. They don't reply to emails or calls. They advertise 24 hour turn around and yet no one follows up or ships anything. Not sure how they got good reviews but google needs to remove them from their list of vendors. Even if you pay advertising you are expected to ship on time and keep in contact with your customers."
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