- STORE REVIEWS
- PRODUCT REVIEWS
2007-02-10
1/5
"I will NEVER shop here again. Period.
Placed an order. My credit card was charged 2 days later. At the one week mark, my order was still "in process", so I sent an e-mail inquiring about it. Got a response several days later saying that my order had been forwarded to the distributor, and they were awaiting shipping information. At the two week mark, my order was still "in process", so I e-mailed again. It took a week to get a response. They claimed they had to cancel my order as the item I ordered (Antec computer case) was no longer available. They also stated that my credit card had not been charged, but in the event that it was, they would issue a full refund. Still waiting for my money back. In the mean time, their site still has the case listed as available, but at a higher price than they already charged me for it.
Never again."
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Merchant Member
2007-02-04
5/5
"My new favorite online store! I've placed several orders with Newegg over the past year, and I'm continually pleased with the selection, pricing, service, and fast shipping.
I've had to contact customer service twice in the past, once for a defective product (manufacturer issue), and once for a minor error with a data cable. Both times the experiences were pleasant, and my problems were resolved immediately.
Newegg is always my first (and most often only) stop when shopping."
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