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2020-02-01
3/5
Neutral Because A New Experience
"I was looking for a "gift" box to check, as this is a gift for a friend in FL."
2015-10-28
1/5
"Add me to the list of people who thought that UPS would understand: Take parcel, take money, deliver parcel. I wonder when their business model became: Take parcel, take money, hold on to parcel and wait until customer makes TWENTY-NINE phone calls (yes I counted) before moving parcel to next place it will be held until I CALL THEM. NO EFFORT AT ALL TO CONTACT ME.
I went to a UPS Store on the 20th to send a watch out to be repaired. First thing: UPS Store IS NOT UPS. You CAN NOT have your parcel sent to a UPS depot. Second thing: If you buy insurance, MAKE THE ATTENDANT WRAP THE PARCEL. If you bring it wrapped, they will happily take your money for insurance but they will ONLY return the cost of shipping if you make a claim.
Three days later, I look at tracking and find a red letter word "Exception" with no information. Call them and "Oh, we are waiting for the commercial invoice." (I watched the UPS Store guy tape the commercial invoice to the box). "Here is a fax number." I contact the UPS Store, who faxes it off. Several hours later, no change, so I call again. "Oh, we are waiting for the commercial invoice. Here is a fax number." I tell them it has already been faxed and they say "Oh, that is the wrong number, here is another number." I send it off again and again call several hours later. And call again, no change. "Oh, we are waiting for the commercial invoice. Here is a fax number." At that point, I say send it back to me. "Oh that is very hard to do, it is already in transit."
The next day, the status updates with a message that the package had been cleared IN MY CITY.
A week later, I check again. NOW it is being held in the US (I am in Canada) "waiting for clearance." I call them AGAIN
"Oh, we are waiting for the commercial invoice. Here is a fax number." At this point, I lose my cool completely and demand they return my property. An hour later, I get a call from a UPS broker. "I have a form you need to fill out to send your package on."
I admit it, I lost my cool completely and after being transferred to some other moron, my package is SUPPOSEDLY on its way back to me. At an additional fee of course.
When I demanded to be put through to their headquarters, each and every one of them tried to tell me that the headquarters has no phone number.
DO NOT UNDER ANY CIRCUMSTANCES USE UPS FOR ANYTHING"
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