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2020-08-11
1/5
Bad battery issue
"I decided to give pep boys a chance before I gave them a bad review. They emailed me back and asked for my #. After a few days of no phone call I emailed them back again and got no response. I will take my 5 older cars and buy my parts elsewhere. Do not shop at pep boys. Here is my email I sent with my issue: I have not filled out a bad review yet. I feel you should be given a chance to rectify my issue. I bought a couple batteries from pep boys, one of them last June. The battery went dead so I took into the pep boys on south Lamar in Austin, Tx. I spoke with Zach and showed him my receipt. He was very nice and said they would need to put the battery on the tester and it would take an hour or less. Not a problem, I understand. About a half hour later he calls and says yes the battery tested bad. He said he did not have that battery but he did have one for $249.00 and he would credit me the $120.00 I paid for the battery towards it and start me over with a warranty. I declined that option because that is just way too much. He said he could get that battery but it would be Monday but the price has gone up to $179.00. Not totally happy as this is Wednesday. What is the warranty I asked. You would have none was the response. Your warranty is one and done. Really? Why would one start over but not the other or at least pro rate the time which is what I expected ? Battery says 3 year free replacement on it. I have been the parts and service business for 40 years now. That is not the proper way a battery should be warrantied. Anyways I am still in a bind and without a battery. He must have sensed my frustration because he then tells me well the pep boys a half a mile down the road shows to have 3 but they are closed at 5. Fine, I come pick the battery up and he gives me the test results and says give them this and they will take care of you. I leave with my dead battery and a car at home that I need. The next day (today Thursday) I take the battery into the other pep boys as Zach instructed me too. A gentleman named Dave was behind the counter and must have been having a bad day because he certainly was not interested in helping me. I explained I had a bad battery and I showed him the battery and the test results. Where did you buy it from he asked. The pep boys down the street, I have the receipt. Well then you need to take it back to them was his response. I bought it at pep boys, I should be able to bring it to any location and also I was told to bring it here. He said well I would have to test it myself, I can’t use the one you have and at this time of day It would be tomorrow before I had results. That make no sense it takes less than an hour to test the battery and it is a little after 3:00. That’s fine I said I can tell you do not want to help me. I took the battery and left. I need my car. I look online and found a battery down the street for $109. I purchased the battery and went back to the other pep boys. I met Zach again and apparently Dave had called him. Dave was confused he said, take the battery back to him and he will take care of you. I am not going back there I said. He said well I do not have the battery you need. I do not want another battery at this point. I had to buy one elsewhere. Well I cannot give you your money back I can only exchange it. What? Okay now I have an issue. I am requesting to be reimbursed for my defective battery and given a core or refunded the $12.00 I had to pay for a core. I have attached my receipts. I am hoping you do the right thing. Thank you,"
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Merchant Member
2014-05-06
5/5
"Very satisfied priced right and quick delivery, but I filed a return for one of the pieces (CV BOOT) last week and have not been given a response or return auth."
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