ResellerRatings
  • STORE REVIEWS
  • PRODUCT REVIEWS
preloader

Merchant Member

2018-02-05
1/5
Poor quality and terrible returns policy
"One of the items was not sent to me at all which I have still not been refunded for and the items that were sent arrived in such a terrible condition and were of such poor quality that they could not be worn. Before I ordered I spoke to a customer representative who assured me that if I did not want these products I could return them without trouble at any time, this has not been the case I have been sent poor quality creased and unwarable items that I do not want I am happy to send these items back if I am sent a paid returns label, I should not be out of pocket for this as they did not send what they had advertised, I order from companies all the time and have never received such poor quality items that have arrived in the state these did or been treated in such an unprofessional way when wanting to return them."
Helpful
Cool
Delete Review
Share
preloader
Yoins from Yoins has responded
Posted Feb-06-2018

Dear TinaPetrou,

We are so sorry to hear that you have a bad shopping experience from our company.

We check that you have several orders here.Could you please contact and tell us which item you have not received?So that we can check that for you.Please don't worry,we are responsible for your order.

In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.

Hope to hear from you again.

Best regards,
Iris