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2023-11-15
1/5
Sells knock-off parts and zero customer service
"The item ordered from rockauto.com (part number KI1249120), which is also pictured (attached) from their website is not compatible with my vehicle even though it is listed as the correct part number. I have attached and circled (in red) locations of part that’s completely missing from the poorly manufactured mold/part. This part is detrimental to securing to the vehicle as well as providing structural support to keep debris from entering the wheel well of vehicle. The part received from RockAuto is an obvious inferior knock-off of the original OEM part pictured on their website. What I received from RockAuto.com does not look anything like what was pictured on their website upon ordering nor does it match the existing OEM part it was claimed to replace. This is very misleading to the buyer/consumer/myself who rely on a part number with an accurate visual representation upon ordering.
When attempting to issue a return on RockAuto.com, they use a “lottery” type system to either accept or deny returns. RockAuto (on their website) simply denied because of the price of the knock-off/inferior part ordered, they would not issue a refund. What’s more, RockAuto does not offer any customer facing telephone number or email for more information or assistance.
I’m stuck with an imitation part which does not fit my car and could cause accidental damage to the vehicle (and/or driver) if installed. This is a safety hazard and great concern for me. Therefore, I am requesting a refund in the full dollar amount of $28.45."
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