"Under the previous ownership, BTR was an awesome and reliable source of discounted high-end goods and fashion. Regarding delivery and customer service, I found that BTR always underpromised and overdelivered. Now, it's the exact opposite, assuming they deliver anything at all. You've got a 50% chance of getting what you ordered as a lot of items seem to become "no longer available". Of course, you don't find that out until after a few months of waiting and endless inquiries. So, on to product quality. Used to be great, now not so much. Seems like most of the goods are coming from that country infamous for its knockoffs and counterfeit goods. I don't trust that anything on BTR is genuine. I'd give it zero stars if I could."