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5/5
"Let me just say that Newegg has never dissapointed me. I've dealt with another company recently that advertised great prices and fast service, yet they practiced very inefficient and fraudulent business. Newegg picked up the slack however! I ordered on 8/1 in the evening and by 8/3 my order was at my door. Everything was in good condition and I could track them easily via the website. They are even sending me a free gift with my order. I've been satisfied with them and will continue to use them as my parts provider. This is what an internet based Computer company should be. Quick Service, Great customer service, flawless shipping, great prices!"

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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
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1/5
"I have to say one good thing: The prices seemed right. Now the cons: It has been 11 days since I"ve placed my order. I only ordered 3 parts (MB, GPU, CPU). Just like anyone else says, credit card immediately charged but long uncalled for delay on shipping. Tracking system is poor as it only tells you when you've ordered and what type of shipping (I guess to make you feel good they put 2Day FEDEX, but it actually takes about 8 or more!). I called in order to find out the status of my order and I was told on July 31st that the order hadn't been shipped yet and should arrive on Wednesday the 2nd of August. What are they doing, making it themselves? I could've purchased this set from Newegg and had it last week or I could've gotten everything I needed from the Computer Show. I could've driven to Georgia and got it by now. I have never experienced this type of slow shipping process ever and only for 3 separate parts, not a combo. To me it's unacceptable. To those who have positive experiences consider yourself lucky. For those who need parts fast, I would suggest alternate vendors (newegg). Their advertisement might be good but their service needs serious expansion if they are going to compete and deal with internet volume sales. And please don't think that I'm being cynical on this poor little ole "small company," there is obviously a disconnect between their billings, orders, warehouse and shipping departments. Get it together! UPDATE: After calling back on the 1st of August, a cs rep told me that my order had not shipped and that there was a delay because my CPU needed to come from the manufacturer. Thanks for telling me. Now they do not have a projected date to send my stuff. After giving them as polite of an earful that I could, I canceled my order. Now I'm waiting 30 days to get my money back. What have I learned? Everything that glitters isn't gold. I placed an order for the same stuff from a rival company and they've already processed my order and shipped it and it will be here tomorrow (that's one day!). This company obviously takes the customers money and then orders the parts under the false pretense that they have it stocked. Unacceptable. Never again."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Helpful
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