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2010-09-10
4/5
"I've been using MPIX since 2008 for super high quality metallic prints and true black and white photos. The quality is superb and their turnaround time is fast.
I recently placed an order but had issues with three of the prints..two had some dark spots and another print which was matted wasn't cut as cleanly. They quickly responded to my email and sent out a reprint of all affected prints. Now that's customer service!!
This experience was just a one-off as I have been using MPIX the last several years and have had no issues whatsoever.
Try their metallic prints if you want to see colors shine! I will probably order a gallery wrap soon..."
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Merchant Member
2007-08-10
5/5
"Newegg rocks!!
I ordered a 500gb Seagate drive from them late last night...and received an email saying it was already shipped. It will arrive in 4 days according to UPS tracking. (it was free UPS ground shipping too!)
That's what I call service!! I ordered two more of the same drives just a month ago and those also arrived shortly after. They send out emails letting you know the status of your order.
I will always shop here!"
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2007-08-10
2/5
"I purchased one of those new Drobo storage devices from macconnection.com on July 3rd, 2007. The website said it is "in stock" and would ship "today". I placed my order late at night so with the 4th of July the next day, I assumed it would be shipped on July 5th.
I kept checking my order and on July 8th I finally sent them an email asking what was the hold up...no response. I called the 1800 number and the operator was very rude...she said the company was backed up because of the July 4th holiday. That's NO excuse as I ordered two 500gb drives from Newegg the same time and it had already arrived. The lady then asked for my order number, looked it up and asked why my phone number was the same for work and home. I said because I only use that number...she gave me a hard time and demanded my landline number before she could process my order. That's BS! I've ordered $1000's of dollars of merchandise online and have done the same. Anyways, after reluctantly giving her my number, she said it would be processed in a few days.
I received an email that the item shipped on July 10th. I received it on July 13th.
I will never buy from macconnection or pcconnection.com again. My item shipped 7 days after I placed the order even though it said "ships today". ( I would have been ok if it shipped the day after 4th of july). The customer service rep was very rude to me.
Turns out the item was defective..who knows how long it was sitting in their inventory pile. I contacted the manufacturer and they over-nighted me a brand new one."
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