- STORE REVIEWS
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2020-12-01
2/5
Unexpected wait time
"After submitting my request through HomeAdvisor. It was a couple of weeks before I ever heard from anyone. The first person I heard from was not a contractor, it was a representative from HomeAdvisor asking if my project had been completed. At that point, it had not been completed. I hadn't even heard from the first contractor yet. Even after the HomeAdvisor Representative called me, it was still almost another week before I heard from a contractor. When I was contacted by the contractor, I asked him why he thought it took so long and his answer explained why it took so long. Apparently, contractors are charged for our information and if the job being requested is a low priced job, contractors will oftentimes not pay for the information because it's simply not worth it. Seeing as contractors have to account for the cost of buying information, that cost can be reflected and/or factored into the cost of the job being requested just so the company or individual completing the job isn't taking it as a loss. I believe that system can be restructured to encourage more companies to reach out to potential customers so customers aren't stuck waiting around for a phone call or email."
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Customer_Care from HomeAdvisor has responded
Posted Dec-02-2020https://www.homeadvisor.com/c.html. Pros determine what types of work they're profiled for and lead fees are relative to the size and scope of the project. These fees also allow us to keep our service free for customers like yourself. If you would like to further discuss any questions you have about how our service works, please feel free to give us a call at 877-699-4736. -HASupport