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preloader
2012-02-21
1/5
"Went to do the Great Trade In promotion yesterday and went to the Cranberry PA store. They were great at giving me my 25% off for trade in but when I went to get the only stroller that will fit the car seat we have, they were out of it. Manager did nothing to help and another employee called around looking for it. No stores had it except in Akron Ohio and they REFUSED to send it to us and said we could drive there, over 2 hours away, to get it! Poor service!!!!!!! I left upset and at night went to the store in Monroville PA! Again I knew they were out of stock buy my goal was to by the floor model. They refused to let me buy it stating that they need it in case someone wants to register for it and they need to have an example for them. So instead of getting and making money they stood there and argued with me. I put up a good argument, so good that 1 clerk threated to call the cops and escort me out of the store, again poor customer serivce. The manager came over 1 to tell us they cant sell the floor model, told us they would extend the 25% credit but after they called around again, not believing us that Cranberry already made those calls, the manager never came back and when I asked to talk to her, Kim was her name, they refused to get her for me. She did walk by 2 times though without even looking over at the angry and upset customers. After all this they still refused to sell the floor model and only gave us a 20% coupon after all this. I am DONE shopping at these stores as I guess the moto the customer is always right goes out the window with them. You would think you want to make the people happy who buy from you but not in their case. This store truly believes it is greater then its customers and is ungrateful"

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