- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
Updated on: 2020-08-09
4/5
Great customer service!
"The color of the dash cover was not quite what I expected based on the web page color. CARiD allowed me to order another one to see if the color fit any better with the option of returning either one. My only criticism is that I was promised an RMA no later than 8/3. It is now 8/9 with no RMA."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
2019-02-08
1/5
Cheaply Made and No Support Beyond Warranty
"I have made the mistake of purchasing 3 different pairs of prescription glasses over the last year. To start, the overall fit-finish of the glasses are way below average. However, this was a bit expected given the lower price paid. However, when the arm of one pair broke (not defect issue), I had no way of ordering just the arm. Both lenses of pair of prescription sunglasses started delaminating (anti-glare?) after 10 months with no visible scratches. When I called in for both issues, the ONLY recourse I had was to purchase brand new glasses. I did not expect any of this to be completely covered as it is for many name-brand glasses, but I at least expected some level of customer support post-warranty."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
2018-01-16
1/5
Inept Sales
"Attempted to replace cellular blinds previously bought from American Blinds and destroyed by Hurricane Harvey only to find out they no longer carried the same brand. Best quote they could give me was over 40% higher than I paid just one year ago. Though I paid for samples to be shipped overnight, it still took 3 days to receive them (and I also live in the same city as they were being shipped from!). Because the color was the best fit for our decor, we went ahead and ordered over the phone. 5 days later I get an email indicating the manufacturer does not make them with the features selected with the length I had ordered. They offered to either sell me blinds without the sheer/tri-shade feature or could sell me one that was shorter (why would I order blackout shades that didn't cover the window???). I wasted two weeks of my time trying to work with their sales person. I've now placed an order with SelectBlinds.com with a scheduled manufacturing that is half as long as americanblinds.com. I will post a review of selectblinds.com once I receive the order."
Favorite Stores
138015 reviews
Least Favorite Stores
399 reviews
3 reviews
AliceCARiD from CARiD.com has responded
Posted May-14-2020Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.