- STORE REVIEWS
- PRODUCT REVIEWS
2007-12-16
4/5
"Ordered chocolate and some wine gift boxes from GraveyardMall.com The items arrived within three weeks, which is acceptable, but not exactly fast. They were packaged appropriately, and arrived in perfect condition. Communication is only average - their order status page could be better."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2005-12-18
5/5
"Paid for overnight shipping, but order didn't ship out that day, even though the item was eligible for same-day shipping. I called customer service ***-***-****) when I realized the order hadn't shipped. They looked into the matter, and confirmed that it should have left the warehouse, but hadn't. They waived the shipping charges after I complained that I was expecting the item that day. The representative was friendly, competent, and had an excellent command of verbal English (all too rare these days!)
My package arrived on Monday, when we had ordered it the previous Thursday, and expected it on Friday. It was in perfect shape, and exactly what we ordered."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
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Web site being easy to use
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