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2010-01-23
5/5
"This was my first purchase from trueswords.com. I was looking for very good deal on a Rajah folding knife, from a reputable, highly rated website. After reading several reviews and checking with resellerratings.com (love this site), I bought from trueswords.com. There were several other websites that sell the Rajah a little cheaper (only a couple dollars cheaper), but did not have it in stock, or didn't have as good of a rating score as trueswords.com. There were a couple sites that said they had the Rajah in stock, but after reading further reviews, I believe they did not, watch out for sites are are deceptive like that. At first I thought the website looked a little cheesy with the dragon and all, but it was easy to navigate, had great images. Unlike most people, I read the sites policy, privacy notice and check them out at the BBB and others sources. This site uses SSL and promises to protect your information and has a very good return policy. Many of their items are the same cheap quality stuff you can buy from many sites on the internet, but they also carry some higher quality products as well, you just have to do your homework to know what's what. The prices seem to be very competitive, at or only slightly above much lower rated/untrustworthy sites. I plan to use them again and will recommend this site to anyone looking for novelty, display or even the occasional real edged blade. This site was an excellent find, I do recommend them. Oh, best part, I received all four products I ordered (all were in stock), well packed by UPS in about 3 days, that rocks! I'm starting to dig the dragon on the site now, keep up the good work."
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2009-06-14
1/5
"Bottom line: Absolutely not, buyer beware, read reviews from other websites, some slick online companies like Mercantila use shill accounts and fancy webpages to build false confidence and every marketing trick they can. This review is unfinished, because I am still waiting for the delivery of my product, a $350 exercise bike. I didn't do enough research on this company before I made my purchase, and I regret it now. This was my first purchase from Mercantila, they are the parent retailer or sponsor of nearly 250 other small online marketers. They don't seem to actually make or do anything, just another middle man to act as go between with customers, an increasing common practice in online marketing and sales. I searched around online and couldn't find any price deviation so they may exclusive rights to sell to the product I am still trying to receive. I'm will put enough specific information in this review that they will know who I am, and I have no issue with corresponding with them directly if they wish to follow up. I am placing this review on several such websites including the one that Mercantila (and about 260 other merchandizers pay to host reviews for them). I placed my order through Mercantila directly, although several of their affiliate companies also display this item, in hopes that I might get better or faster service since I couldn't buy directly from the company that designed and has my product (which is actually made in China). I ordered my bike on 19 May, it showed 'in stock' online. During the order I received an anticipated delivery date of 27 May (I now believe this is a totally false date, to give the allusion that something has been done with the intent to reduce the chance you will do your homework after purchase and cancel the order immediately). Mercantila charged my credit card, moments after I placed my order, most company's wait until your order is shipped, so I found this a little alarming. Within a day or so I received several phone calls from a Mercantila marketer trying to get me to buy the extended warranty (another common gimmick). They got my number by making it required during checkout, they got me again. I called and left several messages asking them to please just ship my item, but they didn't stop calling until I actually got someone on the phone and spoke with them. About a week after the anticipated delivery date, there was still no tracking info, so I filled out their online form, no response. A couple weeks passed and I send in another request for any information. It's been nearly a month now, and just today did I receive an email response, it said the warehouse (remember they drop ship, so this is odd), doesn't have a tracking number, but they are looking into it. I can't reply back to that email, it bounces back, deliver fail, and no other email or phone number is provided. This company now has my email, phone number, home address, billing address and credit card number and security ID from the back. I'm starting to get a sick feeling, and will be watching my accounts like a hawk. I went back to their site and navigated my way through to find where they leave a place for you to respond and told them my complaint and asked them that if my product wasn't delivered by 27 Jun to cancel my order and I will seek reimbursement through my credit card. While doing this I read some of the fine print, and it appears that if for any reason I have to ship the product back, I have to pay 'full shipping' even if it is damaged upon receipt. If you look around enough on their site, you'll find that they also Do Business As: The Internet Superstore, DriveSPEED Designs, The Brown Box, Red Carpet Shopping. If they make this right I will update this review. One little test you can try, go to buzzillions owned by powerReviews (the company Mercantila pays to "deliver... product reviews") and see if you can find this review, if not, they deleted it, and if that's no worse that paying people to write false positive reviews to "drive the highest sales uplift", you can read about this at Reuters, May 21, 2008 article. I'm only partially relieved knowing that I may have saved someone else from going through what I have, and the slim chance they will actually make this right. I do have some hope because I have read one account of this kind of thing happening, so stay tuned, I promise an update."
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Merchant Member
2005-03-16
1/5
"Masai Fitness Power Recumbent Bike
It took us over an hour to put this bike together. In the end there was one cut wire, and something is desperately wrong with it. It is nearly impossible to turn the wheel and it sounds like something is grinding, way broken. Please refund us the purchase price immediately. From the looks of the packaging I believe you sent us a defective product that was likely already returned broken. If we do not hear from you within 10 days we are seeking all available legal recourse."
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from Newegg.com (USA) has responded
Posted Mar-31-2005Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience this may have caused you. The reason why your order was recalled is because our Fraud department noticed a suspicious activity with your personal information. This raised a flag and we took the appropriate actions to prevent any fraudulent activities. We are not saying that you are a person who commits fraud, but we take every precaution to prevent our beloved customers and ourselves. We are willing to honor any order from you if you update your customer information to the correct information. If at anytime we can assist with this, please do not hesitate to contact Jason at 800-390-1119 ext 2050.
Best Regards,
Newegg Customer Support