- STORE REVIEWS
- PRODUCT REVIEWS
2020-12-17
1/5
Delivery Issues
"When talking about customer service, my family and I haven't had a problem. Representatives are nice and take their time to try to solve problems. However, when it comes to delivery, it's a 1/5. If it was possible I would give them less than half a star. Out of the 4 times packages have come with ontrac, there hasn't been one time that the delivery man is able to leave it at the door. Not even that, he hasn't even enter my apartment complex. Messages saying that the package has being delivered AT THE FRONT DOOR are never true. Not even the front door of the apartment complex, which if that was the case, it's completely unacceptable. I have no idea how is ontrac still operating. This is probably one of the worst shipment companies out there."
