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Merchant Member
2025-01-26
2/5
Greatly disappointed
"Many times I have been thrilled with your company. This time I've been greatly disappointed. My 2007 Toyota Camry Hybrid was their first year as a Hybrid Camry featuring a Unique 12volt battery to start the electrical system, which Toyota decided to change the battery 2008 to the present.
When I ordered this one year only battery from Caroarts.com I trusted you knew and when it arrived the wrong one, Customer service asked for pictures, which I did, and Kent tried to find. The next email I received from Richard P. (Customer service) Stated that the only 12volt battery you had was the one sent, implying it was right and I was was mistaken...
Toyota verified incorrect and I asked for return and refund immediately. I have no additional funding to order correct battery from other distributor and am stranded in the mountains of Vermont without transportation. You claimed soonest FedEx can pick up us Wednesday, almost a week after my call, and that refund would take at least 2-3 days to be sent AFTER battery arrives back at your warehouse.
This puts me in a extremely bad situation and unable to have refund, order and delivery of the correct battery for possibly two more weeks. That is a month stranded in the winter snow/ice of the Vermont mountains, all because I trusted your company to send the accurate battery.
Needless to say ... Future business with your company is questionable.
Please try to expedite refund."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Jan-26-2025Thank you for sharing your feedback with us regarding how our product fell short of your expectations.
Please be assured that we will investigate the issue with the wrong part on our end to prevent it from happening again in the future.
Regarding the refund, I’ve sent you an email to clarify some details, ensuring that there won’t be any issues when processing your refund. Please kindly reply to that email at your earliest convenience.
Thank you,
Norylin T.
Customer Advocate Team